Relationship Developer

2 - 7 Years
Delhi NCR

Job Description

The Relationship Developer (RD) in the Student Services
team is a crucial role in customer acquisition and client
servicing process for the Company. The RD is the customer
service specialist who is accountable for high-quality client
interactions in line with the core values and purposes of the
organisation. The RD would be the first point of contact for
the clients, facilitating client relationships by engaging our
user base through the appropriate and available platforms in
the business (voice, chat, email, etc.). The RD would carry
the ownership of efficiently solving customer enquiries;
keeping customer satisfaction and centricity at the core of
every behavior & decision.
The person in this role would have operational targets and
would be attractively incentivised for high performance. The
people who perform in well this role would be given
opportunities to grow into the front-end Relationship Management Team.

Required Candidate profile

ROLES & RESPONSIBILITIES-

Be the first point of contact for clients (inbound or outbound) leveraging different platforms(voice, chat, etc.)
Understand the goals, objectives, competencies, academic credentials, experience and future vision of the student(s)
Identify customer needs, clarify information, research every issue and provide solutions and alternatives.
Provide preliminary guidance to the student over phone/email regarding countries, the area of
study and universities using appropriate tools backed by data and research.
Support students on administrative requirements concerning higher education admissions,application and visa management
Assisting teams in the value chain and across business functions in managing and executing relationships over the phone and online
Develop deep insight and exposure into countries, areas of study and businesses
Study and manage the inflow of data for identification of opportunity and influencing decisions
Regularly attend in-house Learning & Development sessions and external seminars to improve knowledge/performance level and facilitate career growth.

SKILLS REQUIRED-

Excellent verbal and written English language communication skills
Strong oral communication skills along with active listening
Strong interpersonal with the ability to convincing stakeholders
Customer focus and adaptability to different types of customer personalities
Ability to multi-task, set priorities and manage time effectively
Target oriented and a team player
Carry strong attention to detail

Salary: Not Disclosed by Recruiter

Industry:Education / Teaching / Training

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Voice

Role:Associate/Senior Associate -(Technical)

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

N&N Chopra Consultants Private Limited

“The Chopras” was started by Natasha Chopra and Naveen Chopra in 1995. They have pioneered the concept of career counselling in India and have emerged as the market leaders in the space of Global Education. The company is greatly admired and respected amongst global universities all over the world as well as with High Commissions and Embassies within India. Some of the best universities in the world are in its portfolio and the organization is continuously approached for representation by institutes all over the world.

The organization along with their highly trained team have set professional and ethical standards in the Global Education space and continue to do so. The company operates in a great interactive open architect and the atmosphere is both of delivering work while having fun.

The Company’s Institute of Professional Education helps students prepare for GMAT, GRE, SAT, LSAT, TOEFL, IELTS, PTE, USMLE, NBDE, NCLEX & Professional Skills and other programs.

The organization is now moving onto to setting up of 8 colleges throughout India in city based premises and is experiencing an extremely exciting time that requires extremely motivated and highly energetic people to join and be a part of this evolution and growth while growing their own path of their lives on a high trajectory. This is a great career opportunity.

The Chopras ITech Services Private Limited is a sister concern of n&n Chopra Consultants Pvt. Ltd., which is a Global Education Company. The ITech Services Company was incubated within “The Chopras” ambit and grew in size and scope to a stage where a separate company was peeled off. The rules and regulations governing both the companies are exactly the same.

The ITech department, which is now the ITech Company, has developed in-house custom written software that is very comprehensive and is current undergoing a global patent regime. The Company within its ambit has inherent capabilities both in the hardware - software arenas and is looking to offering these services to the wider market while looking after the requirement of its parent company.
View Contact Details+

Recruiter Name:Ms. Kanika Khandelwal

Contact Company:N&N Chopra Consultants Private Limited

Telephone:7428371501