Resource Leader – University Application Management

7 - 12 Years
Delhi NCR

Job Description

The applications team serves a critical function and is responsible for supporting students through University Application Process. Application Management teams are decentralized branch specific teams responsible for filling, managing and processing University Applications. This role involves leading & managing corporate Application Management team, setting & implementing processes, protocols & quality benchmarks nationally to ensure consistency in service delivery across branches.

Roles and Responsibilities:
  • Manage and lead corporate application management team
  • Training application management teams across branches on various standard operating procedures
  • Setting and updating the standard operating procedures based on global best practices
  • Set quality benchmarks and ensure uplift in service delivery
  • Monitoring and auditing application quality across branches
  • Setting strategy for effective and efficient internal communication
  • Setting role expectations in terms of daily application numbers, quality and communication with teams across branches
  • Frequently engaging with application management teams and branch leadership nationally to understand challenges and provide sustainable solutions
  • Ability to manage geographically disperse team
  • Process orientation with attention to detail
  • Ability to multitask under pressure and meet deadlines
  • Visible orientation towards having high quality service as integral part of work ethics
  • Computer skills including, Word, Excel
  • Fluent in English - written and verbal

Salary: Not Disclosed by Recruiter

Industry:Education / Teaching / Training

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Operations

Role:Operations Manager


Desired Candidate Profile

Please refer to the Job description above

Company Profile

The Chopras Group

The Chopras Group, is a leading Global Education, Learning and Investments Services organisation. We pioneered the emergence of Global Ed as a tangible opportunity to aspiring Indians over 25 years ago. Since 1995, we have nurtured and shaped over 2.5 million students on their journeys towards becoming Global Citizens. We have placed our students in over 40 countries, using our deep relationships with our 700+ trusted University partners. We've supported this with our matrix of Learning Support services to make sure students are able and ready for their next steps. This is all underpinned by our network of impassioned people based in over 20 offices across India, combined with offices in Nepal and Singapore.
We're an established business that's reinventing itself to transform into an inspiring, supportive and collaborative ecosystem for students, universities and key stakeholders across Global Ed. However, our determination remains the same as always: We're immensely passionate about elevating opportunities for Aspiring Cosmopolitans, who are at the centre of future innovations, leadership and global societies, by providing them with the climate and tools, through equipped autonomy, to enhance their ability to consider global perspectives in building the future.
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Recruiter Name:Ms. Aiman Zubair

Contact Company:The Chopras Group